Responsible for sales, marketing, business development and supply chain improvements within HQ office of international complex, customer engineered products manufacturer. Reengineered turn-around in aftermarket sales and service organization within private equity firm through Chapter 7 & Chapter 11 reorganization. Recognized for outstanding customer service by 35-year industry organization. Revitalized and reorganized struggling 50-man department. Introduced six sigma quality / lean performance metrics leading to productivity improvements and sales growth. Production facilities are union shop, primarily overseas.

• Key team member responsible for contract negotiation and execution of critical vendor agreements with major equipment and component suppliers enabled continuing and ongoing operations.
• Account development and management responsibilities for national and key accounts selling and supporting new/existing products and services while optimizing market penetration.
• Customer relationship management improvements and more effective communication of key results lead to improved customer perceptions.
• Competitive market intelligence leads to design and implementation of marketing campaign addressing competitor criticisms and customer concerns while promoting the company’s features and benefits. Customer retention improved as a result.
• Team leadership delivers significant operational metrics improvements: purchase costs reduced 10%, customer order fill rates moved from 60% to 90% and customer’s priority on-time deliveries improved by 59%.

Goss International’s industry leadership position is built on intensive collaboration with customers and a proven ability to innovate and execute, making web offset a more effective way to communicate. In-depth process knowledge and expansive R&D efforts continue to deliver differentiating breakthroughs like gapless Sunday® press, Autoplate™, Flexible Printing System™, Automatic Transfer™, DigiRail® and Ecocool® technologies as well as advanced workflow and finishing systems. The Goss Lifetime Support™ program extends this level of innovation and execution throughout the life of every Goss system. Fast access and specialized experience define comprehensive parts, service, training, audit and rebuild capabilities. The direct link between development of new technology and ongoing support of existing products also drives a steady stream of valuable, market-driven enhancements. Superior innovation and execution to advance the impact and value of print media: –Web offset presses, Print finishing systems and Lifetime Support services with 4,000 Employees worldwide. 2007 Sales: $1.1 billion. Private equity ownership.