Responsible for sales, marketing, business development and supply chain improvements within US sales and distribution subsidiary of major European complex, custom engineered products manufacturer. After achieving objectives inside supply chain organization, promoted to lead sales, marketing and operations responsibilities. Recognized customer service and retention leader by major industry executives. Revenue and profit improvement responsibility includes sales, marketing, business development and services in North America organization of 80 within matrix management environment.

• Sales growth exceeds 150%, while customer net growth reached 20%.
• Revenue improvement contribution exceeds 33%, profit improvement exceeds 30% in a highly competitive market through account development and management, territory planning and operations team leadership.
• Responsible for new product and service introductions plus dynamic marketing programs leading to revenue growth. Account development and management leads to customer satisfaction metric improvements during initial 18 months.
• Customer relationship management, customer service/retention focus and operational effectiveness improved customer confidence and perceptions leading to 20% year over year revenue growth in targeted segments.
• Competitive market intelligence leads to strategic implementation of the company’s first ecommerce web site.

manroland Inc., a division of manroland AG, is the world’s second largest printing systems manufacturer and the world’s market leader in web offset. manroland employs almost 9,000 people and has annual sales of some Euro 2 billion, with an export share of almost 84 percent. Web and sheetfed offset presses provide solutions for publishing, commercial and packaging printing.